IMPORTANT: Appointment changes must be made via phone or text ONLY! 

Please do not use social media or e-mail, thank you!

Aesthetic Services

I kindly request 24-hours’ notice for any changes to appointments.

No-show, first occurrence: If you reschedule after a no show, I will ask for 50% of the cost of the service which will be non-refundable.

No-show, second occurrence (within 12-month period): no further appointments will be scheduled.

Frequent or repeated last-minute changes to appointments will result in being released as a client. After 2nd consecutive cancellation with reschedule I will ask for 50% of cost of service which will be non-refundable. 

Saturday Appointments (all services)

Saturday appointments are limited and highly sought after, therefore we require 96-hours (4-days) for any changes to these appointments. Failure to comply with this policy will result in the client being exempt from scheduling future Saturday appointments.

Appointment reminders are sent 4-days prior to all appointments via our scheduling system. It is the client's responsibility to keep their contact information up to date. We recommend client's review their paperwork periodically to ensure we have the correct contact information, so they receive these notifications in a timely manner. Failure to receive appointment reminders does not exempt clients from compliance with this policy.

Degree of implementation is at the sole discretion of Adriana Grey Esthetics and is subject to change without notice. Emergency situations will always be taken into consideration.

Running Late? 

I will do my best to accommodate clients who are running behind. Clients who will arrive more than 10-minutes past their scheduled appointment, should pull over to a safe area and CALL me, not text, so we can determine if we need to re-schedule, if so, standard fees will apply. If we have not been contacted within 20 minutes of the scheduled time, it will be interpreted as a “No Show” and appropriate fees will apply. Saco/Old Orchard Beach traffic is very unpredictable, especially in the Summer, so please plan accordingly.

Children

The facility is not equipped to accommodate children (under age 10) and for their safety may not be left unsupervised. We ask that arrangements be made for them to be cared for during your appointment. 

Arriving with a minor will result in the appointment being cancelled.

This is for the safety of your children.

Service Animals & Pets

For health and sanitation purposes, pets are not allowed in the facility. If you have a registered service animal, please contact us in advance with documentation of registration and purpose of service animal. Admittance will be denied without prior approval. Emotional support animals are not an approved service animal, and access will not be given.

Weather

Our rule of thumb is if schools are closed in your town, in Old Orchard Beach, or any town in route, services may be re-scheduled without penalty. If your appointment is on a non-school day such as the weekend or holiday, i.e., no school cancellations, and you do not feel safe driving in inclement weather, we will happily re-schedule your appointment without penalty. Typically, bad weather is known in advance, in which case the appointment may be re-scheduled accordingly.